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IBM I Technical Support Professional

  • Country:US
  • State:MN
  • City:ROCHESTER
  • Category:Software Development & Support
  • Required Education:High School Diploma/GED
  • Position Type:Early Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:120475BR
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Job Description
IBM is currently hiring a Technical Support Professional for the IBM i Server Software Support team.
Location: IBM campus in Rochester, MN.

Join an outstanding team of Technical Support Professionals who work with many Fortune 500 companies and businesses worldwide supporting mission critical IBM I server software.

You will be part of an award-winning support organization dedicated to providing the highest level of technical support and customer care to ensure our customer's success. This is a creative and fast-paced working environment.

Responsibilities:
  • Find solutions for customers with a wide range of server software issues including answering how-to questions, trouble-shooting defects, analyzing performance issues and collaborating across product areas to resolve problems.
  • Become trusted resource for customer questions on installs/upgrades/migrations, backup and recoveries, fix maintenance and using storage and virtualized storage solutions.
  • Help customers troubleshoot server software problems utilizing IBM team expertise, knowledge content, testing and development discussions.
  • Contribute to the IBM knowledge content used by customers and staff by creating and helping to manage documentation.
  • Help to bring innovation and new ideas to support products and software
  • Leverage your unique talents to help grow the IBM brand and advance the IBM I Global Support Center mission.


Required Technical and Professional Expertise

  • Proven strong technical skills
  • Ability to communicate complex technical topics effectively
  • Excellent written, verbal and phone skills
  • Highly-motivated, proactive problem-solver, that enjoys working with clients
  • Ability to work effectively across cultures and geographies
  • Flexibility in working a limited number of weekend days on a rotational basis and carrying a pager for 2 weeks of the year after the first year.


Preferred Tech and Prof Experience

  • Bachelor’s degree in Computer Science or related major
  • Software support experience
  • Customer service or client-facing experience


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Bachelor's Degree Commissionable: No
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