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Customer Experience Strategist (US) - Bluewolf

  • Country:US
  • State:MULTIPLE
  • Category:Consultant
  • Required Education:Bachelor's Degree
  • Position Type:Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:124546BR
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Job Description
We’re now searching for a service-oriented Customer Experience Strategist for an exciting new opportunity with Bluewolf. As our Customer Experience Strategist, you will review, analyze, and evaluate business systems, models, requirements, and user needs to foster growth and continuity for our valued clients.

Specific responsibilities include:
  • Build meaningful client relationships, defining strategies and digital transformation programs to drive business growth
  • Works cohesively with internal Bluewolf team members and external customer teams to ensure a comprehensive, holistic strategic direction
  • Effectively facilitate meetings and demonstrate brainstorming skills around resolving client needs
  • Advocate for and lead the delivery/facilitation of program engagements
  • Oversee a project team of consultants on Align projects, ensuring standards and quality are adhered to
  • Creation of assets and content in collaboration with Product Marketing that enable our Sales and Delivery teams
  • Perform administration/configuration/data migration/integration duties as directed
  • Obtain and maintain Salesforce Certifications as required by role upon hire
Bluewolf, an IBM Company, is the global Salesforce consulting agency committed to creating customer and employee experiences that drive a return on innovation. We enable companies of any size and industry to deliver deeper, personalized customer journeys with Augmented Intelligence (AI) as a competitive advantage. Here at Bluewolf, we promote a company culture that thrives on collaboration, encourages creativity and empowers our employees to drive change. We are committed to the nurturing and development of our Pack by providing a wide variety of resources, support systems and professional development programs to fuel your success. The future is always now. Find out why your future should be with Bluewolf. Apply today to learn more!

Required Technical and Professional Expertise

  • Bachelor’s Degree in a related field
  • 2-5 years of experience in a similar role with at least one year consulting experience included
  • Prior experience with or similar CRM
  • Able to discuss the benefits of a software as a Service Model
  • Knowledge around Agile Methodology or Certified Scrum Master preferred, but not required

Preferred Tech and Prof Experience


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: None Commissionable: No
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