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Watson Health Imaging - Technical Support Analyst - Hartland, WI

  • Country:US
  • State:WI
  • Category:Software Development & Support
  • Required Education:High School Diploma/GED
  • Position Type:Early Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:127269BR
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Job Description
The newly formed IBM Watson Health business unit is now looking for talented individuals destined to usher in the next era of healthcare. We live in a moment of remarkable change and opportunity. The convergence of data and technology is transforming healthcare and life sciences organizations in every way. New roles are being created that never existed before to meet the demands of this transformation.

Merge, an IBM company, is a leading provider of innovative enterprise imaging, interoperability and clinical solutions that seek to advance healthcare. Merge’s enterprise and cloud-based technologies for image intensive specialties provide access to any image, anywhere, any time. Merge also provides intelligent solutions and software for clinical trials. Visit and follow us @MergeHealthcare.

Job Summary:

We have an exciting opportunity for a Watson Health Imaging Technical Support Analyst with specific areas of interest to include: healthcare imaging and customer service in healthcare technology. We need someone who is passionate about problem solving and can bring innovative solutions to the table. This is a self-directed role where you take control of the support and resolution process.
  • Owns the customer support experience and resolves customer satisfaction issues
  • Design & implement solutions to complex technical problems
  • Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and team member
  • Provides direct input to help continue building the internal and customer facing knowledge base by documenting root cause & solution details for technical support issues

Required Technical and Professional Expertise

  • Degree from a Technical College/University or equivalent experience
  • Strong knowledge of computer hardware such as: workstations, servers & storage devices.
  • Strong knowledge of workstation & server OS platforms.
  • Strong knowledge of network infrastructure and communication protocols.
  • Familiarity with database technologies such as: SQL, DB2 & Oracle.
  • Strong customer service, documentation & communication skills.
  • Ability to manage & prioritize multiple work assignments with minimal supervision.

Preferred Tech and Prof Experience

  • Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics.
  • 1+ years’ experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions.
  • Understanding of clinical workflow in a medical imaging environment.
  • Familiarity with DICOM and/or HL-7 standards.
  • Familiarity with basic scripting languages such as: Bash, Korn, VB, Java & Perl.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Bachelor's Degree Commissionable: No
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