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Big Data Support Analyst Intern

  • Country:US
  • State:CA
  • City:SAN JOSE
  • Category:Technical Specialist
  • Required Education:High School Diploma/GED
  • Position Type:Intern
  • Employment Type:Full-time OR Part-time
  • Contract Type:Internship
  • Req ID:122802BR
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Job Description
IBM is hiring a Big Data Support Analyst Intern for our San Jose, California location. This intern will work with our Big Data group including Big Data Technical Support, Big Data Development, Big Data Quality Assurance, Big Data Information Development, and other technical support teams where there is a product Integration. The role offers the opportunity to interact with integrated products and technologies plus provides the ability to engage with clients and understand how the technology is leveraged. The ideal candidate will be self-motivated to learn cutting edge technology and passionate about working with clients. The summer intern role will be from June through August 2018.

This role specializes in performing and enabling remote technical support of IBM Big Data Software Products (IBM Db2 Big SQL, IBM Big Replicate). Responsibilities include:
  • Providing technical support assistance to customers using problem determination/problem source identification skills for both defect/usage support
  • Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.
  • Communicating action plans to the customer or IBM representative as appropriate.
  • Recommending and implementing new, or improvements to existing, technical support tools, procedures, and processes.
  • Making timely, accurate and complete updates in Case information to document all activities relating to the clients’ reported problems (including issue severity, business impact, troubleshooting actions taken and planned, testing performed and resulting outcomes, issue validation procedures and solutions given)
  • Employing efficient workload and time management skills by maintaining awareness of assigned Case severities and successfully prioritizing related tasks in a multi-tasking environment.
  • Recognizing and minimizing client impact by using timely and appropriate escalation processes if new defects are identified, seeking and providing sufficient feedback as appropriate.
  • Participating in product and process team training.
  • Contributing to department attainment of organizational objectives and high customer satisfaction.


Required Technical and Professional Expertise

  • Interest in working with leading edge technology
  • Exposure/Adaptability to learning Open Source Technologies
  • Linux system administration skills
  • Proven understanding of computers and software applications in general
  • Excellent verbal and written communications skills
  • Proven organizational skills
  • Self-motivation and a desire for on-going learning
  • Ability to work comfortably independently as well as in teams
  • Excellent troubleshooting skills


Preferred Tech and Prof Experience

  • Knowledge of Hadoop
  • Knowledge of RDBMS (DB2 LUW Preferred)
  • Experience with any programming language


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: High School Diploma/GED Commissionable: No
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