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Watson Health – Design Researcher

  • Country:US
  • State:TX
  • City:AUSTIN
  • Category:Design & Offering Management
  • Required Education:None
  • Position Type:Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:135477BR
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Job Description
Ready to have meaningful impact to the way people do their work in an industry that is critical to keeping people healthy? IBM Watson Health uses Cognitive Computing to tackle some of health care most challenging problems - like revolutionizing how doctors research cancer or identifying new drugs to treat diseases. We have an exciting opportunity for a Design Researcher. Join the Watson Health Design team’s mission to build revolutionary health care products.

Position: Design Research
Product Area: Watson Health Life Sciences (Watson for Patient Safety & Watson for Drug Discovery)
Location: Austin, TX


Our environment is ever changing and requires a candidate who is flexible, thrives in ambiguity, and can effectively collaborate across cross-functional groups and locations. We’re looking for Design Researchers with a passion for digging deep into user needs, identifying, and making visceral our user’s real problems. While the entire team is focused on doing what is best for the user, the Design Researcher is in many ways the “voice of the user” within our product teams. It is imperative that you not just report your findings, we need your actionable insights.

Although a Design Researcher will be your primary role, we’re looking for candidates with secondary skill in Interaction Design.


Responsibilities include:
  • Work closely with Design Team members, Product Managers and Developers to identify hypotheses that need investigation
  • Plan, design, and conduct Lean UX activities (in person and remote) in an Agile environment such as:
  • Compose and conduct User research studies to identify user needs and inform persona development;
  • Behavioral research to identify user traits and why they work where they do;
  • Hands-on workshops, brainstorming and participatory design sessions as appropriate;
  • Design research methodologies including primary and secondary research, interviews, usability testing (primarily remote) and surveys
  • Secondary research (market research reports, psychology whitepapers, previous user research, etc.) as a means to supplement primary research with real users;
  • Analyze and synthesize research in order to translate insights into actions and requirements
  • Distill the inherent complexity and identify the right problems to solve
  • Clearly and quickly deliver findings and recommendations to cross-functional teams verbally and visually through low-fidelity information radiators (process flows, diagrams, etc.)
  • Create and maintain personas in order to build team empathy and use them in storytelling techniques
  • Evaluate and validate early designs through regular usability testing of wireframes and clickable prototypes as well as published products
  • Work with User Experience Designers, Visual Designers and Developers to ensure that research is conducted that will support design choices

Required Skills:
  • Portfolio/work samples at any fidelity including:
    • Information radiators such as personas, mental models, diagrams, etc.
    • Visualizations of complex user experiences: flows, scenarios, etc.
    • Early sketches to low-fidelity interactions (show your process)
  • Data analysis and statistical analysis experience
  • At least 1-3 years’ experience conducting user research with responsibilities and skills similar to the list above
  • At least 1 year of experience in Secondary skill of Interaction Design
  • At least 1 year of experience in Agile, Scrum and Lean
  • Experience working on complex products with multiple user groups

Preferred Skills:
  • Bachelor's Degree in a related field including HCI, Psychology, Interaction Design, or equivalent practical experience
  • Experience working with distributed teams, even better if you have international experience
  • Experience with natural language processing or artificial intelligence software


Required Technical and Professional Expertise

  • Portfolio/work samples at any fidelity including:
    • Information radiators such as personas, mental models, diagrams, etc.
    • Visualizations of complex user experiences: flows, scenarios, etc.
    • Early sketches to low-fidelity interactions (show your process)
  • Data analysis and statistical analysis experience
  • At least 1-3 years’ experience conducting user research with responsibilities and skills similar to the list above
  • At least 1 year of experience in Secondary skill of Interaction Design
  • At least 1 year of experience in Agile, Scrum and Lean
  • Experience working on complex products with multiple user groups


Preferred Tech and Prof Experience

  • Bachelor's Degree in a related field including HCI, Psychology, Interaction Design, or equivalent practical experience
  • Experience working with distributed teams, even better if you have international experience
  • Experience with natural language processing or artificial intelligence software


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Bachelor's Degree Commissionable: No
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