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Entry Level System Services Representative -Boston, MA

  • Country:US
  • State:MA
  • City:BOSTON
  • Category:Product Services
  • Required Education:High School Diploma/GED
  • Position Type:Early Professional
  • Employment Type:Full-Time
  • Contract Type:Fixed Term - Long Term
  • Req ID:135930BR
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Job Description
IBM seeks to hire an entry level System Services Representative. This role is an entry level position for an individual contributor responsible for on-site installation, maintenance and repair of IBM and multi-vendor systems and components, including hardware, networking products, software and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair client's IT operation. They may also perform services activities such as systems assurance, installation planning, account management, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments.

Required Technical and Professional Expertise

  • 6 months computer hardware
  • customer service skills

Preferred Tech and Prof Experience

  • Technical School degree - Computer technician

Preferred Education: None Commissionable: No
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