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Watson Health - Sr Project Manager

  • Country:US
  • State:MICHIGAN
  • City:ANN ARBOR
  • Category:Project Management
  • Required Education:High School Diploma/GED
  • Position Type:Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:134752BR
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Job Description

POSITION SUMMARY

The Senior Project Manager works closely with the Service Delivery team, Offering Management and Sales departments to oversee the effective configuration, implementation, deployment, and use of services and products. This can include, but not limited to, product configuration, installation coordination, product training, project plan authoring, coordination or assistance with Go-Live activities.

RESPONSIBILITIES

  • Accountability for, and focus on, defined annual Services Objectives for the Services Delivery Team
  • Efficient and effective throughput of implementation and other professional services projects for timely revenue recognition and maximum customer satisfaction
  • Project-level coordination with Client Success Managers, Development, and other Project Managers
  • Collaborate with Customer Support Services, Client Success Managers, Sales, and Offering Management on customer issues and other concerns
  • Facilitate operations testing of solution enhancements, product changes and tasks as needed
  • Define and maintain project plans, project workflow and implementation documentation
  • Accurately document all historical points, issues, special product configurations or client accommodations of note for all implementation and clinical engagements
  • Maintain relationships and communications with customer senior management, Sales, Client Relations Managers, and Project Management throughout the duration of service delivery responsibilities
  • Identify opportunities for value added revenue during the project lifecycle
  • Contribute to project team process improvement initiatives
  • Support costing discussions and pricing opportunities where needed
  • Successfully manage more complex projects i.e. organizational initiatives, product customizations, early adopter engagements, etc.
  • Manage project scope, including project deliverables, timelines, client responsibilities and expectations, to pre-defined project financials

Examples of responsibilities:
  • Coordinate all activities for product upgrades and rollout
  • Drive improvement activities to reduce project cycle time
  • Track and communicate project status to account teams and client
  • Track and manage to budget
  • Drive resolution of project issues


Required Technical and Professional Expertise

  • Must be able to work onsite in Ann Arbor, MI 5 days a week
  • 5+ years of healthcare project management experience
  • 5+ years of client implementations experience
  • PMP certification required
  • Demonstrated track record of successful customer service delivery relationships required
  • Demonstrated positive outcomes resulting from past healthcare systems consulting and/or project management experiences
  • Proficient with project tracking tools (e.g., ABT Workbench, Microsoft Project)
  • Excellent organizational and interpersonal skills
  • Excellent writing, verbal, and leadership skills
  • Demonstrated ability to identify and manage scope


Preferred Tech and Prof Experience

  • Bachelor's degree or equivalent experience preferred


EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Bachelor's Degree Commissionable: No
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