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Security Intelligence L2 Support Engineer

  • Country:US
  • State:MULTIPLE
  • Category:Software Development & Support
  • Required Education:Associate's Degree/College Diploma
  • Position Type:Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:136271BR
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Job Description
Security Intelligence Support is leading the charge in supporting creative solutions to long-standing problems. Each of our support centers is a vital contributor to the pillars of our support philosophy in which the customer comes first. Together, we support our customers in ways they could never have imagined in helping them achieve their goals. We have a world-class team and leading edge technologies to propel you into a future that you create. This position involves working with our customers, including some of the world’s top network and security experts. The candidate must be able to assist with advanced hardware, operating systems, tuning, scalability/performance, network integration issues and security incident analysis. Our support group is involved in all aspects of customer interactions from pre-sales deployment design to upgrading and support of existing customers. Since our product line is the center for all network traffic analysis and device logging, we require individuals who wish to be challenged technically by integrating our products with all major networking brand names.

  • Assist our customers in the deployment of Security Intelligence solutions by providing planning, implementation, configuration, and optimization services around the world.
  • Provide technical engineering support, as part of our Technical Support Center, in order to resolve customer issues by performing diagnostics, performance optimization, security incident analysis, solution/partner recommendations, and product knowledge transfer
  • Perform proof of concept solution validation and complex issue reproduction while interfacing with engineering, product management, and quality assurance teams
  • Work with customer account teams to ensure total customer satisfaction by representing our customers’ needs and requirements to product management and engineering
  • Design comprehensive security solutions to address a wide range of complexities, scales, and integration requirements
  • Interface with customers on an on-going basis to identify problems and communicate progress and resolution while maintaining a high sense of urgency and timely escalation.
Preferred Location :We are seeking individuals for our Support Services division in our Littleton, MA, Atlanta, GA, and RTP, NC locations.

Required Technical and Professional Expertise

  • English: Fluent
  • Experience in Linux or UNIX Systems Administration - 1 year
  • Experience in Network Administration – 1 year
  • Experience in Customer support – 1 year

Preferred Tech and Prof Experience

  • 3 plus years of related experience
  • Fluency in an additional language
  • Previous experience supporting the QRadar Suite of Products.

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Bachelor's Degree Commissionable: No
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