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Watson Experience Center Business Operations Specialist

  • Country:US
  • State:MA
  • Category:Marketing & Communications
  • Required Education:Bachelor's Degree
  • Position Type:Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:138380BR
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Job Description

The role of the Watson Experience Center Business Operations Specialist is to support both the front-of-house (client facing) and back-of-house operations that enable the client experience to be world class.

Key responsibilities include managing the calendar for the Center. As key interface to Sales teams, Development teams, Executives, or International Sales Support offices, the Operations Specialist must review and evaluate visit requests. A critical part of that is to determine if the visit aligns with the requirements defined to host a visit in the experience center. While processing the request the Operations Specialist will negotiate dates, evaluate room availability, evaluate proper planning time, assess impact to existing commitments and communicate a decision in a timely manner.

The operations specialist is responsible for all the tasks associated with supporting client engagements, well in advance. These include catering orders, production of meeting materials. The operations specialist is also responsible for the accuracy of client visit data, reporting, analysis, reporting, and business development to drive utilization.

The Center must be in a state of readiness for clients at all times. Maintaining the Center, requires the Operations Specialist to consistently perform walk-throughs of the space for cleanliness, functionality of the Audio Visual Equipment, including Digital Signage where appropriate and take action with either Site support or vendors. The Operations Specialist must work with Center Managers on Purchase Orders and vendor contracts. The Specialist must maintain an inventory of meeting materials and gifts, if necessary, and forecast the need for procurement. The Operations Specialist must support the Center Manager with the expense approval process and subsequent tools, including receipt of goods and services.

This is a highly visible role that must demonstrate sound business judgment, and be able to function independently, as well as be comfortable with internal/external, high-level client exposure and interactions. To execute this role effectively the Operations Specialist requires a high degree of situational awareness and must be professional, technically proficient, proactive, self-motivated, flexible, a team player, client focused and able to operate effectively in a fast paced environment. Exceptional diplomacy skills are important to resolve schedule conflicts of multiple simultaneous requests from executives for the visits on the same dates with different groups. Being able to avoid the word no, and creatively negotiate schedule shifts or find alternate venues and create a solution is a critical success factor. This role required on-site five days a week, with customer events daily.

Required Technical and Professional Expertise

  • Bachelors Degree
  • English: fluent
  • At least one of the following:
    • 6+ months of experience in briefing center program
    • 6+ months of experience in sales operations role
    • 6+ months of experience in project management
    • 6+ months of experience in marketing or sales

Preferred Tech and Prof Experience

  • Masters Degree
  • 2+ years experience in briefing center program
  • 2+ years in sales operations role
  • 2+ years in project management
  • 2+ years marketing or sales

EO Statement
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Preferred Education: Master's Degree Commissionable: No
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