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Product Engineer

  • Country:US
  • State:NY
  • City:POUGHKEEPSIE
  • Category:Hardware Development & Support
  • Required Education:High School Diploma/GED
  • Position Type:Early Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:140624BR
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Job Description

IBM is currently hiring a Product Engineer in the area of Mainframe Product Engineering

Location: Poughkeepsie, NY

Come and join a diverse team of engineers, technicians and programmers who support the IBM Mainframe hardware.

The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as Rational ClearQuest and Salesforce. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).

This particular position will be to support Hardware Management Consoles and Support Elements for the IBM Z Brand Mainframe platform as part of a team of experts in HMC PE for current and future products. Software background is required and some internal knowledge of the HMC as well as advanced skills with Linux (MCP) is desired to be of immediate assistance to the team. Off shift coverage will be required as part of a normal rotation.

This is also a great opportunity to leverage your technical knowledge to design and develop solutions which range from web services to web applications to backend systems to create productivity aids as well as data analysis tools for general team usage.



Required Technical and Professional Expertise

  • Knowledge of data structures and relational databases.
  • Strong CS fundamentals in algorithm design and problem solving skills.
  • Programming skills in one or more object-oriented languages such as Python / Java/C# or C++


Preferred Tech and Prof Experience

  • UI/Web front end development using HTML / JavaScript
  • Java based Development
  • Information Development/Technical Writing
  • Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks.
  • Knowledge and some experience with call flow and support organizations.


Preferred Education: Bachelor's Degree Commissionable: No
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