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Network Engineer II - Special Network Services

  • Country:US
  • State:TX
  • City:HOUSTON
  • Category:Technical Specialist
  • Required Education:High School Diploma/GED
  • Position Type:Professional
  • Employment Type:Full-Time
  • Contract Type:Regular
  • Req ID:141265BR
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Job Description
IBM Cloud has a global network that is deployed using cutting-edge platforms and is looking for high quality, driven, Network Engineers to join the Direct Link team within Backbone Engineering. This role’s primary responsibility is to assist in the development, engineering, deployment, configuration, break/fix resolution, security, and management of the Direct Link products elements within the Network. This position interfaces directly with our site staff, procurement teams, vendor staff, tier2/tier3 network staff, development teams, and our Customers. This is for Houston or Dallas.

Responsibilities Include:
  • Responsible for technical support, on any and all IBM Bluemix Infrastructure (SoftLayer) products that are used for the Direct Link Service delivery: Cisco, Juniper, Arista primarily on layer 1-4.
  • Receive escalations from our NOC, Network Support Engineers, Tier 3 Engineers and Management to solution and resolve customer issues.
  • Provide support to sales and for customer-related network issues (both pre and post sales)
  • Engage with Technical Account Managers and/or Sales Engineers to represent the networking department in discussions with VIP customers
  • Interacting directly with Vendors.
  • Troubleshoot and identify network issues as they are escalated and fix/escalate/document as needed/required.
  • Create diagrams and other documentation of network environments for internal and customer use
  • Network protocols/technologies: BGP, MPLS, OSPF, VLAN, IPv4/6, LACP, MST/PVST, IPSEC, GRE, and many others.
  • Ability to recognize and prioritize critical tasks independently.
  • Plan, schedule, and implement network maintenance's that include firmware upgrades and hardware replacement.
  • Must be willing and able to support other engineering teams where there is cross-over expertise.
  • Be a part of an on-call rotation with the other Engineers on the team for after-hours escalations specific to the team’s job scope.

Required Technical and Professional Expertise

  • At least 2 years of experience in a customer facing support position.
  • At least 2 years of working on large-scale service provider networks.​
  • Experience with Juniper.

Preferred Tech and Prof Experience

  • Industry Certifications: CCNP (Cisco Certified Network Professional), CCIE (Cisco Certified Internetwork Expert), CCNA (Cisco Certified Network Associate), or other certifications desired.
  • Demonstrated organization and time management skills.
  • Demonstrated verbal and written communication skills.
  • Ability to work with little or no direct supervision.
  • A demonstrated understanding of customer service.
  • Must be self-motivated and disciplined.​
  • Ability to recognize and prioritize critical tasks independently.
  • Houston or Dallas, TX

Preferred Education: Bachelor's Degree Commissionable: No
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