Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

• They establish objectives, create business policies and operational guidelines and set long term plans.
• They develop and approve plans for service offerings, processes, operations, business controls, expenses, resources, training, customer satisfaction and other business objectives.
• They provide expert advice and guidance to other managers and business professionals in the Finance BPO service business.
• They have overall responsibility for the results of multiple departments within span of control and are responsible for providing direction to multiple managers, and high level direction to department employees.
• They are responsible for delivery of highly visible services that contribute significantly to achievement of customer satisfaction, cost, expense and other business objectives.

• Environment: Professional knowledge of function, business unit or country operations. Understand organizational resources, priorities, needs and policies.
• Communication/Negotiation: Guide other professionals. Adapt communications and approaches to conclude negotiations with various partners, resulting in common agreements.
• Problem Solving: Analyze complex/new situations, anticipate potential problems and future trends, assess opportunities, impacts, and risks. Develop and implement solutions.
• Contribution/Leadership: Leads multi-functional teams, or conducts special projects, or manages department(s) (national or international). Has vision of functional or unit mission. Influences people and organizations, including executive management, when issues are complex/difficult and require considerable diplomacy. Considerable latitude in responsibilities to define and decide on tools, processes, priorities and resources following general business unit directives. Recognized as an expert in their field. Often no precedent exists.
• Impact on Business/Scope: Accountable for projects or programs involving multi- functional, country-wide or regional teams. Responsible for overall functional program success. Activities are subject to business measurements, impact customer satisfaction, and impact functional, business unit, or country costs or expenses.

Required Technical and Professional Expertise
A minimum of 15 Years experience in the following field:

• Commercial Finance BPO Delivery
• Capability Management (Center Leader role)
• People Management (includes Engagement, Succession)
• Stakeholder Management and Client Facing

Preferred Technical and Professional Expertise

• Strong communication and meeting facilitation skills
• Strong business operations knowledge
• Good leadership skills
• Experience managing in a multi-client environment