Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Below is an outline of the responsibilities for this position:
– Building, implementing, integrating, and managing IT infrastructure solutions
– Providing high-quality technical solutions to clients based on their business needs
– Working with IBM teams, including clients, vendors, subcontractors, and other partners
– Applying technical skills in client billable services and implementation environments
– The role requires working 12.5-hour shifts in a pattern of 4 shifts on followed by 3 shifts off, and alternately, 3 shifts on followed by 4 shifts off. The role also includes shift allowances and involves rotation within a 24/7 Data Centre operation. Remote work options are not available for this position.

Specific tasks include:
– Racking, building, cabling, configuring, and provisioning servers
– Racking, cabling, and deploying networking equipment
– Troubleshooting, testing, and quality assurance of server hardware
– Professionally resolving hardware issues via trouble tickets
– Troubleshooting and resolving problems with basic network and operating system installations and configurations
– Monitoring and managing datacenter infrastructure
– Monitoring and assisting the automated provisioning system for new server orders
– Monitoring and escalating issues with customer servers as necessary
– Monitoring and escalating any abnormalities in the datacenter through regular walkthroughs

Required Technical and Professional Expertise
• 2 to 3 years of experience working in a 24/7 datacenter environment, preferably with IBM Cloud
• Experience in Operating System Installation (Windows Server, Linux, Unix, VMWare, etc.)
• Experience in racking, cabling, and deploying servers and networking equipment
• Good knowledge of PC hardware concepts and component installation
• Good knowledge of various internet-related services and software (mail, web, trouble ticket system, etc).
• Solid understanding of RAID technologies
• Able to work in shift rotations that may include day, evening, overnight and/or during weekends, holiday
• Must be willing to learn quickly, multi-task, and work in a fast-paced environment
• Must be fluent in English.

Preferred Technical and Professional Expertise

• Applicable IT certifications: CompTIA (A+, Server+, Network+), Cisco (CCNA)
• Customer focused attitude with previous customer service experience.
• Able to work independently with minimal supervision and/or with a team
• Former experience in similar position in IBM DCs