UX Researcher

Kochi, IN
Software Engineering
Professional

UX Researcher

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a User Experience Researcher working on IBM, you’ll work with our interdisciplinary design teams, product management, and development stakeholders to plan, execute and deliver user research projects/activities with a goal of better understanding users’ needs and pain points, and to help our design and development stakeholders craft simple, delightful experiences for our users.

The world of Application Modernization is incredibly complex and layered, and it is rich with opportunities for design concepts, unique interfaces, and data visualizations. You’ll play a key role in building experiences that help our customers ensure they get the most out of their application, including management, run, modernization and more.

You’ll be responsible for leading user research to guide project strategy, design direction, and release content.
You’ll translate research findings into actionable recommendations to help designers iterate and craft simple and delightful experiences.
You’ll help develop comprehensive research strategies and assist in evolving our research techniques and tools.
Lead teams in design thinking and agile methodologies. Design and conduct user research to gather insights for new product and concept developments

Identify the best research method based on goals and resources
Responsible for all aspects of research (planning, recruiting, moderation, analysis, reporting) for both generative (participatory design) and evaluative (usability testing) research
Employ a variety of user testing methodologies to reveal actionable customer insights
Comfortable working with data, from gathering and analysis through to design and presentation
Model insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps
Collaborate with cross-functional team to turn user data into actionable product/service requirements that feed into prototype development, and influence product direction
Present findings and related design/business recommendations and customer insights to stakeholders
Promote user centered design principles and best practice across the organization
You’ll work with a highly motivated and skilled design team passionate about the outcomes they design and deliver to our users.

Required Technical and Professional Expertise

8 + years of experience with Design Thinking and workshops
Excellent communicator with strong interpersonal skills, confident working within a cross-functional team and various levels
Pragmatic and adaptable with the ability to deal with ambiguity and effectively manage through conflict
Experience conducting user interviews, developing and conducting usability testing session
Experience analyzing both quantitative and qualitative data to produce UX recommendations
Ability to communicate user needs-based rationale to senior stakeholders, and act as a persuasive advocate for those needs
Interest in areas such as customer service, product and service design, and AI
Portfolio of recent and relevant examples of hands-on experience

Preferred Technical and Professional Expertise

Experience with IBM Design Thinking and workshops
Expert-level design research skills
Experience with IBM-preferred research tools, including Alchemer, User Interviews and Air Table.
Extensive Experience in defining and executing UX Metrics assessments.
Competency with standard presentation programs PowerPoint & Keynote.
Knowledge with development lifecycle and Enterprise application ecosystem

Finde heraus, wie es ist, bei IBM zu arbeiten.

Über den Geschäftsbereich

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Life@IBM

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

Unternehmenskultur

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Details zur Stelle

Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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