Technical Support Professional – Power HW

  • Infrastructure & Technology
  • Entry Level

Technical Support Professional – Power HW

Introduction
RTS – (Remote Technical Support) – Power HW server support: Whenever customers face any issue with their Power Server, they will call IBM and log a support ticket. This ticket will be assigned to the RTS support enginee. RTS SE will contact customer and understand the issue in detail. RTS SE will then collect the required logs, analyze it and give the resolution. Once the issue is resolved, RTS SE will take confirmation from custoer and close the ticket.

Your Role and Responsibilities
Problem determination and problem isolation when client opens a support case. Resolve the issue by meeting or exceeding customer expectation. Close the cases on time and maintain defined SLA with client.


Required Technical and Professional Expertise

  • Minimum 2 years experince in supporting RISC processor servers, preferably IBM Power.
  • Excellent techncial skills on Server architecture.
  • Experience on supporting clients. Excellent communication skills.
  • Should be able to work on 24 X 7 rotational shifts.
  • AP Morning shift starts at 4.30 AM , should be able to work on this shift.


Preferred Technical and Professional Expertise

  • Experience in supporting global clients.

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About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for cloud computing.


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Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

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About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

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Location Statement

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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