Technical Support Specialist
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- Software Engineering
- Professional
Technical Support Specialist
-
- Software Engineering
- Professional
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
- Provide technical support assistance to customers using problem determination/problem source identification skills.
- Communicate action plans to the customer or IBM representative as appropriate.
- Work closely with clients as leading resolver to assist and expedite problem resolution during product implementation by providing remote troubleshooting and guidance.
- Review diagnostic information to assist in isolation of a problem cause (which includes interpreting traces).
Required Technical and Professional Expertise
- Software Engineer with AI and Automation experience.
Preferred Technical and Professional Expertise
- Cloud Pak for Business Automation experience a plus. Javascript and Python skills preferred.
Quieres saber que significa ser un IBMer?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Detalles Principales del Trabajo
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