Technical Support Professional – Power HW
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- Infrastructure & Technology
- Entry Level
Technical Support Professional – Power HW
-
- Infrastructure & Technology
- Entry Level
RTS – (Remote Technical Support) – Power HW server support: Whenever customers face any issue with their Power Server, they will call IBM and log a support ticket. This ticket will be assigned to the RTS support enginee. RTS SE will contact customer and understand the issue in detail. RTS SE will then collect the required logs, analyze it and give the resolution. Once the issue is resolved, RTS SE will take confirmation from custoer and close the ticket.
Your Role and Responsibilities
Problem determination and problem isolation when client opens a support case. Resolve the issue by meeting or exceeding customer expectation. Close the cases on time and maintain defined SLA with client.
Required Technical and Professional Expertise
- Minimum 2 years experince in supporting RISC processor servers, preferably IBM Power.
- Excellent techncial skills on Server architecture.
- Experience on supporting clients. Excellent communication skills.
- Should be able to work on 24 X 7 rotational shifts.
- AP Morning shift starts at 4.30 AM , should be able to work on this shift.
Preferred Technical and Professional Expertise
- Experience in supporting global clients.
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About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
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At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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