Introduction
At IBM, our Agile Delivery Manager / Scrum Masters excel by leading and coordinating a project team’s overall performance, scope, cost, and deliverables. Our clients rely on timely and efficient status reports, and as Scrum Master, you will drive the charge with project direction, metric definition, and performance management. If you are ready to help our clients and project teams succeed, we would love to meet you!

Your Role and Responsibilities
This role is suitable for a strong problem solver. You will be working closely with the senior management team and Head of Operations, to support in delivering key projects for the business. The role could involve:

• Collecting/extracting data from internal systems and formatting data in Excel / Power BI
• Performing repeatable tasks including auditing records, facilitation of action lists, and providing support for the CIC management team.
• Supporting with the administration of new starters.
• Adhoc tasks to support business events or others.

Required Technical and Professional Expertise

• Scrum Master certification (CSM PSM I)
• Experience playing the Scrum Master role for at least two years for a software development team diligently applying Scrum principles, practices, and theory.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution continual improvement, empowerment, and increasing transparency.
• Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (for example: numerous Burndown techniques numerous Retrospective formats handling bugs etc)
• Knowledge of other Agile approaches: XP Kanban etc.
• Knowledge and/or experience with widely successful Agile techniques
• Provides internal business support through tracking and auditing business processes which will require good skills in MS Word, Excel, Outlook mail, and a general understanding of web-based systems.
• Compiles and formats data from various business systems to provide dashboards and reports to the business or facilitates tracking of business processes, which will require good skills in Excel functions such as pivot tables, charts, and v-look ups.
• IT project administrators may work closely with other corporate departments, such as HR and legal.

Preferred Technical and Professional Expertise

• Manage delivery through all GDS assessments and phases from Discovery through, alpha, Private beta, Public Beta, and transition to live.
• Apply the most appropriate Agile and Lean tools and techniques (e.g. Scrum, Kanban, XP – extreme programming)
• Build and maintain teams, ensuring they are motivated, collaborating, and working well
• Responsible for Integration of the Digital delivery plan with the wider Project plan
• Identify obstacles and help the team to overcome them
• Focus the team on what is most important to the delivery of products and services
• Encourage and facilitate continuous improvement of the delivery team
• Coach and mentor both team members and others
• Actively participate in client craft communities, sharing IBM best practices and thought leadership.
• The complexity or breadth of products or teams will vary in this role, depending on the context.