IBM Software Technical Support, Data & AI SWAT

  • Software Engineering
  • Professional

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
As a Technical Specialist in our SWAT team, your technical expertise will help to guide escalated clients through their critical situations which could include upgrades, migrations or even stability. As a Technical Specialist in our SWAT team, you will be the voice of the client as you learn their most pressing challenges and lobby on their behalf, and drive innovation back into our product teams to improve future client experiences.

Required Technical and Professional Expertise
3-5 years technical support or even client facing.
CP4D (Cloud Pak for Data), RedHat OpenShift, Kubernetes, AWS, Azure.
OpenSource technologies, Cloud.
Business applications, infrastructures, databases, automation (python, scripting, api) and even possibly Network experience.
Technology evangelist by nature and possess outstanding storytelling and presentation skills.

Preferred Technical and Professional Expertise
Strong technical and development skills.
Ability to identify creative workarounds / solutions to client challenges.
Aptitude to learn new technologies and collaborate with others to design innovative solutions.
You possess a can-do, no-problem-too-big-or-too-small attitude.
Capable of maintaining a diplomatic approach and remaining calm when under pressure.

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About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world

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