Technical Support Professional
-
- Software Engineering
- Entry Level
Technical Support Professional
-
- Software Engineering
- Entry Level
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
We are looking for a Technical Support Professional to join the IBM Data and AI product Support team. This team of highly skilled and motivated individuals provide technical support to IBM clients on Data and AI products. Understanding, narrowing and defining the scope of clients concerns in terms of stating the problem and understanding its scope. Managing client expectations and understanding the nature of the issue in terms of technical impact and pervasiveness. Utilizing technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution using problem determination/problem analysis skills. You work closely with the development lab to correct identified product defects. Communicating updates and action plans to customer or IBM representative as per response guidelines. Ability to record and document each step of the problem solving effort including any interaction with the client. Sharing knowledge and expertise with the team and also the clients, such as writing technotes, blogging in social media, etc.
Required Technical and Professional Expertise
- Experience working with Linux/Unix systems
- 2+ Years of relevant experience.
- Proficiency in Docker and experience deploying and managing containerized applications
- Knowledge of Red Hat OpenShift technology
- SQL and Database Skills (EDB, DB2, Oracle, MySQL)
- Strong problem-solving skills
- Strong communication and customer relationship management skills
- Ability to work in a dynamic fast pasted environment and continuously learn
- Work an alternative work week (Tuesday – Saturday or Sunday – Thursday)
- Participate in weekend pager duty rotation
Preferred Technical and Professional Expertise
- Knowledge of microservice’s architecture and container orchestration
- Advanced Linux Skills
- Storage Skills (NFS,ODF,OCS)
- Cloud Computing Experience with AWS, Azure or IBM Cloud
Apprenez-en plus à notre sujet
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Principaux détails du poste
Rejoignez notre réseau de talents.
Soyez au courant des possibilités de carrière qui correspondent à vos compétences et à vos intérêts.
