IBM Subscription & Support Partial Renewal Office Specialist
- Guadalajara, Jalisco, MX
- Infrastructure & Technology
- Professional
IBM Subscription & Support Partial Renewal Office Specialist
- Guadalajara, Jalisco, MX
- Infrastructure & Technology
- Professional
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
The IBM Subscription and Annuity (S&A) Organization is seeking talented individuals to join our S&S Partial Renewal Team. The team is responsible for managing partial requests (partial drops in Subscription and Support (S&S) licenses), conducting deployment analysis, and providing comprehensive support for our customers’ licensing needs.
Required Technical and Professional Expertise
• Experience with software licensing and analyzing data from SAM tools, including but not limited to ILMT, BigFix, Flexera.
• Ability to understand knowledge of IBM’s licensing rules and navigating through IBM’s License Information website.
• Ability to analyze system generated data for IBM products for both PVU and non-PVU licensing
• Provide strategic guidance and technical assistance for IBM licensing and remediation efforts (e.g., answer technical ILMT questions, directing customers to support to address needs, provide feedback on licensing issues).
• Ability to collaborate with multiple account teams and organizations within IBM.
• Exceptional oral and written communication skills, with the ability to convey technical information to non-technical stakeholders.
• Demonstrated ability to quickly learn and adapt to new tools, processes, and technologies.
• Proficiency with Microsoft Office products, particularly Microsoft Excel and PowerPoint.
• Fluent English
Preferred Technical and Professional Expertise
- Desirable experience in a client-facing role, with the ability to manage multiple clients simultaneously and addressing high-visibility requests with executive exposure.
- Desirable to have the IBM Licensing Expertise badge
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About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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