Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Responsible for documenting incidents and problems per the IBM Cloud IaaS Network Services standards and practices. Serves as a technical expert in troubleshooting, problem identification and resolution of networking issues which include switches and routers belonging to Cisco, Arista Juniper etc. Should be conversant with various networking protocols/technologies and should have hands-on experience with various network support tools. The engineer should be able to make decisions based on risk, best practice and business need and clearly articulate the decision points and should have excellent written (including documentation) and verbal (communication) skills.

Required Technical and Professional Expertise

• Should be willing to work in the shift environment and maintain adherence to shift timings
• Should be proficient and hands-on in networking concepts – both Layer-2 (Port-channel, switching concepts) and Layer-3 (BGP, MPLS, VRF)
• Active monitoring of the Alert Dashboard
• Should have good skills in troubleshooting, problem identification and resolution of networking issues
• Should have solid experience creating technical documentation for current and future state network support needs
• Ability to make decisions based on risk, best practice and business need and clearly articulate the decision points
• Ability to timeline incidents accurately and collaborate with external teams, vendors and prov
• Experience with both Windows and Unix (Linux/FreeBSD) servers
• Exposure to global network design and management
• An urge to take ownership of issues and drive the best-known solution into the discussions for the long-term goals of said projects with an eye for constant improvement
• Basic network automation

Preferred Technical and Professional Expertise

• May have worked in a multi-vendor environment with experience in Cisco, Juniper, Arista vendors.
• Familiarity with the ITIL process.
• Valid Networking Certification – Any vendor
• Familiarity with VPC and overlay terminologies
• Familiarity in Python with the ability to write code to grep required outputs

Qualifications

• 4-6 years of working on large scale service provider networks
• 2+ years routing and switching experience
• Degree in Information Systems or Computer Science. Bachelor’s Degree in Information Systems or Computer Science preferred.
• Great English verbal and written communication and soft skills