Introduction
Technical content is the backbone of our clients’ digital self-service experience and is essential for client retention and growth. Are you interested in being part of a team that drives user-centered, high-quality content through a collaborative partnership with the Design community, which plays a key role in customer loyalty and IBM’s profitability? As we strive for great user experiences, we need great technical content professionals building those experiences.

Your Role and Responsibilities
Design and develop technical information as part of the thriving content development team in the CICS portfolio. Drive a joined-up experience that helps our users to work with our products. The roadmap for the CICS is modern and exciting – and great user content is a huge part of that. This is not a traditional docs role. Our technical content team is leading the way in IBM through our passion and dedication to being more than that. We own the technical content experience for our users and, along with the other team members, the successful applicant will help us continue to transform this experience.
What you will do

• Create clear, concise, and relevant technical content that helps users to achieve their goals.
• Apply design thinking principles to design content based on user scenarios, personas, and use cases.
• Be part of a collaborative model where Product Management, Design, Development, Go To Market, and Technical Content work together to ensure content is designed as part of the user experience from the beginning, not as an after-thought.
• Actively contribute to design reviews with early mock-ups and user research to validate content.
• Gather information from a broad range of resources and synthesize into comprehensive deliverables.
• Identify a holistic content plan that determines where the content will live, based on user needs
• Make it possible for users to find the content by optimizing it for search.
• Understand content metrics and use those insights to drive designs and manage content lifecycles
• Take ownership of an aspect of technical content and drive that on behalf of the content team

Required Technical and Professional Expertise

• 7+ years of experience in developing content for software or hardware products
• Familiarity with the following is helpful:
• Familiarity with structural and markup languages (e.g. HTML, DITA, Markdown)
• Familiarity with authoring tools (e.g. Oxygen, Adobe Illustrator, DCS, Acrolinx)
• Familiarity with development tools (e.g. GitHub, RTC, Jenkins, Atom)

Preferred Technical and Professional Expertise
Preferred Technical Expertise

• Design Thinking practices
• Familiarity with programming languages [e.g. Java, Node, JavaScript, COBOL]
• Familiarity with Cloud, and integration technologies
• Familiarity with IBM Digital Content Services (DCS), and using IBM Doc Manager and Workflow Manager (WFM) for content publishing
• Preferred Professional Expertise:
• You must be able to write well: clearly, concisely, grammatically, effectively.
• Visual and video skills help us to go beyond text.
• You bring structure and sense from a pile of notes, discussions, and demos.
• You understand learning behaviors and reflect these in your content.
• Your content style is flexible to match different media and formats.
• You are excited by working with a breadth of content types.
• You are focused on user success and advocate for the content that they need for this.
• You thrive in a team and have excellent communication and collaboration skills.
• You welcome the opportunity to own and lead beyond “the docs”.
• You work independently, while maintaining an extremely strong sense of responsibility and commitment to teamwork.
• Your curiosity and critical thinking lead to innovative ways of working.
• You happily adapt to fast-paced environments that change frequently