Customer Success Manager
-
- Consulting
- Professional
Customer Success Manager
-
- Consulting
- Professional
IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!
Your Role and Responsibilities
As a Customer Success Manager (CSM) team, for Apptio products, you will be managing 20 customers and proactively manage customer adoption and health.
Customer Success Manager (CSM) for Apptio products will be responsible for ensuring that customers have a successful experience using the product. Provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
Required Technical and Professional Expertise
- Knowledge of the SaaS industry and software products
- Excellent communication and relationship-building skills
- Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
- Ability to prioritize and multitask in a fast-paced environment
- 5-6 years of industry experience working in SaaS (Preferred) with atleast 2 – years in Customer Success Role.
- Qualification: 3-year college degree in B.Sc, 4-year B.Tech – Preferred Computer Science, Electronics
- Masters in MBA, Sciences is a bonus.
Preferred Technical and Professional Expertise
- Self-starter able to come up to speed on complex, difficult concepts with minimal assistance
- Team player with solid communication and presentation skills
- Ability to breakdown complex information into simple solution requirements
- Strong to expert skills in data analysis/manipulation
- Knowledge of enterprise IT organizational, business, and technical environments
- Strong English written/ oral skills
- General understanding of basic financial concepts such as general ledger, budget, forecast and cost
- General understanding of IT infrastructure concepts such as server, storage, virtualization and software applications
- Experience with Apptio tool and certification
- Experience with data dictionaries, data analysis and relational databases
- Skilled at working with large data sets, quickly detecting and resolving data related issues
- Skilled at completing technical design via iterative mock-ups
- Basic programming skills and data analytics e.g. HTML, SQL, Excel, Access, Business Objects, etc.
Vous voulez savoir ce que c’est que d’être un IBMer ?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Détails clés de l’offre
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