Enterprise Tier1 Support Student – IBM Security (Trusteer)

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A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.

Your Role and Responsibilities
• Act as a technical focal point for IBM Trusteer customers, using several communication channels such as ticketing system / e-mails / phone calls
• Troubleshoot and conduct in-depth analysis of IBM Trusteer systems and possible causes of issues to resolve customer problems
• Act as “first line support” to provide all necessary information to the escalation team. Serve as interface for other organizational units in the company
• Work in a diverse international environment.

Required Technical and Professional Expertise

  • An active student with at least 1.5 years until graduation
  • Ability to work up to 4 shifts per week (8 hours shift, including evenings and Fridays)
  • Proven experience in enterprise technical support / IT support / as a technical engineer
  • Basic experience in databases and SQL
  • Fluent English, excellent customer-facing and communication skills (verbal and written)

Preferred Technical and Professional Expertise

  • Basic familiarity with the Cyber Security field Web technology
  • Technical background working with Windows/MAC /Android operating systems
  • Highly motivated and a team player

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Key Job Details

    • Country/Region:IL
    • State:TEL-AVIV
    • City:Givatayim
    • Category:Product Services
    • Required Education:Bachelor's Degree
    • Position Type:Intern
    • Employment Type:Part-Time
    • Contract Type:Internship
    • Company:(0692) IBM Israel – Science and Technology Ltd
    • Req ID:499082BR
    • Travel Required:No Travel