Customer Services Delivery Specialist (Internship)

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Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

IBM Malaysia’s internship program is a program geared towards current university students to place them in industry and prepare them for corporate and community leadership

IBM Internship program offers students the following benefits:

  • Get basic understanding on IBM organization and, business processes & high performance culture
  • An opportunity to engage in real assignments/projects
  • Excellent chances to develop personal skills such as: teamwork, communication
  • A chance to fully integrate with IBMers and collate information about career direction
  • The potential to build contacts to help with future placement
Interns would be able to:
  • Handle in bound and out bound calls & manage email queries
  • Analyse request and ability to make judgement based on checklist/rules/policy
  • Validation and audit of abnormal claims based on policy
  • Route request to appropriate departments based on policy and approval requirement
  • Warranty Bills Verification
  • Check and Validate warranty claims
  • Request approval, and/or escalate to level 2 teams when required

Monitor and improve aging items by the following:

  • Identify common errors and issues to management team
  • Resolve concerns and close pending claims by coordinating and chasing concerned parties
  • Improve overall hold claims
  • Warranty closing
  • Pre-closing of warranty activity
  • Warranty claims invoice management when/where required
  • Address and ensure complete resolution on concerns and issues
  • Ensure resolution is in compliant with processes and closed on time

Others

  • Miscellaneous requests concerning Warranty Claims.


Required Technical and Professional Expertise

  • Students pursuing their Bachelor Degree in Business Administration are encouraged to apply
  • Internship period: Dec 2022
  • Open only for active university students.
  • Good communication skills
  • Take ownership and accountability of work assigned


Preferred Technical and Professional Expertise

  • Knowledge of additional language such as Thai, Vietnamese and Indonesian is an added advantage

About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.


Your Life @ IBM

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Key Job Details

    • Country/Region:MY
    • State:SELANGOR
    • City:Petaling Jaya
    • Category:Other
    • Required Education:Bachelor's Degree
    • Position Type:Intern
    • Employment Type:Full-Time
    • Contract Type:Internship
    • Company:(0088) IBM Malaysia Sdn. Bhd.
    • Req ID:592723BR
    • Travel Required:No Travel