Process Delivery Specialist – Collections Analyst – Naga

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The Finance & Admin Business Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities, you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence, Cognitive Solutions, Cloud Infrastructure, and Blockchain technologies, to name a few.

Your Role and Responsibilities
As a Collections Analyst, you’ll be able to do the following tasks/function:

• Manage assigned AR portfolio

• Perform collection tasks based on prescribed Collection tactics defined in the system/tool.

• Respond to inquiries from internal and external customers

• Do a reconciliation of accounts or research on disputed AR

• Coordinate resolution of customer disputes

• Prepare or update Desktop Procedures (DTP)

Required Technical and Professional Expertise
• Bachelor’s Degree in Finance, Accounting or other Business-related course

• Good working knowledge of Accounts Receivables (AR)

• Good understanding of Business to Business (B2B) collections concepts.

• Ability to manage volume of accounts and work independently.

• Ability to prioritize tasks, manage multiple priorities and tight deadlines

• Good relationship-building skills and should be a Team Player

• Proficient in using MS Excel.

• Good communication skills, both in spoken and in written English, and has neutral accent

Preferred Technical and Professional Expertise
▪ At least 1 yr. experience in collecting from corporate customers

▪Knowledge of various collection techniques is required

▪Knowledge of SAP or any collection tool will be an advantage

▪Experience in Customer Service/AR support or handling customer inquiries will be an advantage

About Business Unit

IBM Services is a team of business, strategy, and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio, and world-class research and operations expertise leading to results-driven innovation and enduring excellence.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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Key Job Details

    • Country/Region:PH
    • City:Naga City
    • Category:Enterprise Operations
    • Required Education:Bachelor's Degree
    • Position Type:Entry Level
    • Employment Type:Full-Time
    • Contract Type:Regular
    • Company:(0856) IBM Business Services
    • Req ID:613067BR
    • Travel Required:No Travel