Customer Engineer – Discovery Platform

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

The IBM Discovery Platform is a cloud-native system for accelerating scientific discovery. It makes advanced tool kits for modeling, simulation, quantum, and other capabilities readily available to scientific organizations pursuing research in areas such as drug discovery, material science, climate modeling, etc. Acceleration is achieved both from the automation and productivity provided by the IBM Discovery Platform as a whole and from the specific capabilities provided by the tool kits individually.

The role

The Discovery Platform Customer Engineer will be primarily responsible for utilizing technical skills to coordinate enhancements and deployment efforts and to provide insight and recommendations for implementing client solutions. Customer Engineers will work closely with other cloud teams, project managers, engineers, scientists and other functions.

What you will do

• Work with research partners to migrate existing discovery workflows to a cloud native-platform, when applicable.

• Oversee integration of discovery frameworks and tools based on scalable, portable, and resilient designs.

• Drive evaluation of different platforms, gather information on differences in discovery workflows, and conduct research on the platform behavior under different workloads.

• Understand design patterns, domain-driven design, component based architecture, and evolutionary architecture.

• Understand cloud-native architecture concepts and have knowledge of best practices for high availability, scalability, resilience, performance, and security requirements in the cloud .

• Review platforms used by the client and suggest improvements in automation, continuous integration/continuous deployment (CI/CD) practices, security, and platform services.

• Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

• Integrate with non-cloud technologies and third-party vendor products and services.

Required Technical and Professional Expertise

• BS/BA degree in a technical field, or equivalent experience.

• 4+ years of experience in a professional services implementation and/or software engineering role.

• Experience developing scripts with Python.

• Experience with AWS (S3, lambda, CloudTrails, etc) is highly desired.

• Experience writing queries and working with big data.

• Experience working with customers/clients to install and configure technology products. Experience with cyber security, enterprise log and telemetry management products is preferred.

• Experience with AI/ML, Quantum Computing, or High Performance Computing (HPC) a strong plus.

• Experience in scientific research a strong plus.

• Demonstrated ability to organize, prioritize, and multi-task in a fast paced, changing environment to meet deadlines.

• Demonstrates proficient and effective presentation skills.

• Effective written and verbal communication and interpersonal skills.

Preferred Technical and Professional Expertise

• None