Customer Success Manager – Cloud

Bangalore, IN
Consulting
Professional

Customer Success Manager – Cloud

Bangalore, IN
Consulting
Professional

Introduction
Apptio, an IBM company, is the leading technology spend and value management software provider. Its AI-powered data insights empower leaders to make smarter financial and operational decisions. A pioneer and category leader in Technology Business Management (TBM) and FinOps, Apptio works with thousands of customers, partners, and community members worldwide. By joining this team, you will play a critical role in enabling the customers to get maximum value from the cloud investment.

Your Role and Responsibilities
In a typical day, you will be owning the execution plan for customers. As their business need change, you will need to assess and recalculate the path to success. You will interact regularly with the customer’s team and even take action to make changes to the customer’s cloud account to execute your recommendations. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.

Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
Lead discussions and manage customer’s commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with an internal global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams

Required Technical and Professional Expertise

Overall, 5+ years of industry experience.
Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
Plan, execute and track new and existing customers Cloud Savings Program across CSP’s .
Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)
Track record of increasing FinOps maturity
Demonstrated ability to break down complex problems into sub-tasks and track outcomes
Experience in customer-facing roles such as consulting, customer success or equivalent experience
Lead discussions and manage customer’s commitment based discounts across all savings instruments.
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
Perform analysis and present regular operational reviews to customer & Apptio leadership
Collaborate with global team to grow a strategically important part of the Apptio business
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts

Preferred Technical and Professional Expertise

AWS Certified Solution Architect – Associate or higher (or equivalent knowledge)
Skilled at building relationships with customers and co-workers
Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations

Want to know what it’s like to be an IBMer?

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

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About IBM

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Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Other Relevant Job Details

Location Statement

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For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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