Entry Level User Research (UR) Designer: 2025

  • Poughkeepsie

    Austin

  • Design & UX
  • Entry Level

Entry Level User Research (UR) Designer: 2025

  • Poughkeepsie

    Austin

  • Design & UX
  • Entry Level

Introduction
As IBM Z Designers, you are part of a community of innovators, creators, and design thinkers.
Our systems power the world’s most important industries, and our clients are the architects of
the future. Transforming our business to deliver on that future is at the heart of our Design
mission.

Your Role and Responsibilities

As an IBM Designer, your focus will be on meeting individual and team objectives, learning
your craft, contributing to the design of a product and learning about IBM and IBM Design
practices. Generally, your efforts will be concentrated around a single product in your business
area, with guidance and feedback from a more senior designer or design leader. You will also
contribute to the design community by supporting community activities, sharing, learning or
maintaining a part of the community operation.
As designers, we focus on ensuring the experiences we create meet the needs of our customers
and end users and strive for design excellence in our work. You will apply a user-centered
perspective to your design work and advocate for the customer / end user in all interactions
with your teammates and colleagues. At times you may also engage with customers or other
users of the product in the design process.
Key/Strategic Responsibilities
  • Grow domain knowledge by learning the value proposition of your product, its market position, the basics of its technologies and how it’s used by our customers.
  • Develop enough domain fluency to contribute ideas that differentiate the solution in the market.
  • Attend and participate in design and product-oriented activities, such as stand-ups, Town Halls, product demos or design critiques.
  • Develop the ability to find and apply relevant industry references/trends.
  • Identify improvement opportunities at the individual product level
Cross-Functional Responsibilities
  • Attend client / sponsor user sessions; establish your own client relationships.
  • Contribute to the design of a product by advocating for the user experience and value.
  • Learn about the org structure and key stakeholders of your PM and dev teams
  • Seek and provide feedback on outcomes to your entire team.
  • Support advocacy of design thinking across the team.
  • Communicate with other designers and your 3iab team about your project status.
  • Attend and participate in design reviews and playbacks to share experience design and related artifacts.
  • Understand how your work fits into the department mission, strategy, and vision.
Functional Responsibilities
  • Contribute towards delivery of project needs, such as research insights or user experience deliverables, in alignment with timeline and roadmap milestones.
  • Participate in concept ideation informed by an understanding of users, clients, and their desired outcomes.
  • Adapt work and processes according to guidance and direction from design leads.
  • Strengthen your craft skills in your discipline through learning, mentorship, and producing.
  • Expand competencies across t-shape to better contribute to personal and team outcomes.
  • Acquire Enterprise Design Thinking fluency and infuse practices into work.
  • Develop foundational knowledge in the technologies needed for your product/org, such as AI.
  • Develop entry-level knowledge of IBM Experience Standards.
  • Participate in internal and external design community activities.
  • Familiarity with accessibility guidelines and principles (e.g., WCAG)
This is an office based position hiring in the following locations:

Austin, TX
Poughkeepsie, NY

Start dates for this role are in 2025.


Required Technical and Professional Expertise

  • Support user research activities and customer interactions
  • Contribute to research sessions/planning
  • Design research plans (with oversight)
  • Lead research sessions
  • Demonstrate the ability to ask effective questions
  • Put customers and stakeholders at ease during session
  • Synthesize research
  • Share and communicate research findings
  • Support storytelling around an on-going narrative leads will build for a hill


Preferred Technical and Professional Expertise

  • Experience working on enterprise information technology (business to business), and enterprise technology personas or archetypes
  • Familiarity with IBM Z product stack

Want to know what it’s like to be an IBMer?


About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate – they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio  designed for cognitive business and optimized for computing.


Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

– Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being.
– Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs.
– Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law.
– Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals.
– Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

We consider qualified applicants with criminal histories, consistent with applicable law.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.


Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.