Process Associate – Learning

  • Enterprise Operations
  • Entry Level

Process Associate – Learning

  • Enterprise Operations
  • Entry Level

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. To lead in this new era of technology and solve some of the world’s most challenging problems.

Your Role and Responsibilities
As HR Practitioner-Learning, you will be supporting employee and business needs in delivering outstanding HR services for employees.
Responsibilities:

  • You will Manage end to end learning administration tasks via the Learning Administration System (LMS) which includes but not limited to creating/modifying/cancellation of courses/classes/curriculum, registration/assignment/completion/update of learners to courses/classes/curriculum.
  • Provide employee service and act as a point of contact for employee who have queries regarding learning.
  • Support queries related to employee password reset.
  • Handle dispatching of work queue effectively.
  • To have a good understanding of the internal and external policies, procedures, regulations, and compliance related to Human Resources and respond to employee queries.
  • Provide active contribution on any ongoing projects


Required Technical and Professional Expertise

  • Minimum 0-1 years of experience in Learning administration or Customer relationship management/ business administration or related field will be preferred.
  • Proven experience in Microsoft Excel, Powerpoint, MS Word and GSuite.
  • Excellent verbal and written English language skills
  • Prior experience in Training or presentation will be a plus
  • Experience working in a fast-paced, client-facing environment
  • Validated organizational skills and the ability to prioritize and time-management are essential for this role
  • Demonstrating strong attention to details, follow up and quick responsiveness is imperative for this role
  • Ability to develop effective relationships with internal and external stakeholders of the organization
  • Flexibility to work in shifts including night shift (during training/knowledge transfer activities) will be preferred.
  • Problem solving skills and ability to analyze errors/complex issues and identify appropriate solutions


Preferred Technical and Professional Expertise

  • Prior experience in Data processing or Data management skill will be preferred.
  • Working knowledge of Workday will be an added advantage

Want to know what it’s like to be an IBMer?


About Business Unit

IBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world’s economy. IBM Services partners with the world’s leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.