Cloudability Customer Success Manager – Apptio(SaaS)

  • Tokyo, JP
  • Consulting
  • Professional

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Introduction
IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!

Your Role and Responsibilities

  • Plan, execute, and track new and existing customers Cloud Savings Program across AWS, Azure, GCP, and other cloud providers.
  • Analyze customer business objectives and use the Apptio Cloudability platform to gain insights from reporting, dashboards, and savings programs.
  • Perform analysis and present regular operational reviews to customer & Apptio leadership
  • Collaborate with an internal global team to grow a strategically important part of the Apptio business
  • Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
  • Be the voice of the customer, champion, and advocate for customer requirements with our Product and Engineering teams


Required Technical and Professional Expertise

  • B.S. Computer Science, Engineering, Finance, or equivalent practical experience
  • 3+ years experience in a consultant, Product specialist or analyst role for medium to large-scale business software implementation projects
  • 3+ years of customer account management experience
  • Consulting experience is highly desirable
  • High-level knowledge of enterprise IT organizational, business, and technical environments
  • ITIL or equivalent & Project management skills and experience a plus
Language Skills:

  • Japanese Fluent
  • English professional conversational


Preferred Technical and Professional Expertise

  • Knowledge of public cloud service providers such as AWS, Azure, and Google
  • Infrastructure Operations experience
  • Strong to expert skills in data analysis/manipulation
  • Hands-on experience with relational databases and data modeling
  • Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g., Excel).
  • Knowledge and application of relational database concepts
  • Skilled at working with large data sets (in Excel, Access, Flat Files), quickly detecting and resolving data-related issues

Want to know what it’s like to be an IBMer?


About Business Unit

Cloud CSMs partner with customers to develop and executive success plans. These include organizational, programmatic, and technical strategies to meet their business objectives and exceed stakeholder goals. You will recommend best practices and organizational changes to accelerate their onboarding and adoption plans. As the voice of the customer, you will also act as a customer advocate for product features, requirements, and escalations. Cloud CSMs meet regularly with customers to build strong relationships and foster partnership. You will help them identify challenges to their success and build plans to overcome those challenges. Working closely with FinOps Principals, you will document and present your findings to the customer and facilitate open, productive discussion.


Your Life @ IBM

We are looking for someone to join a team of people who are bright, proactive, and passionate about making their customers wildly successful. This person loves working with customers, guiding them, answering questions, and building great relationships with rapport and credibility. The Cloud CSM will be the primary point of contact for product adoption with a focus on increasing the customer’s time to value. You will deliver technical guidance and best practices on the Apptio products through mentoring on solution design, usability, and value.


About IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.


Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.


Being You @ IBM

Key Job Details

Role:Cloudability Customer Success Manager – Apptio(SaaS)
Location:Tokyo, JP
Category:Consulting
Employment Type:Full-Time
Travel Required:Up to 40% or 2 days a week (home on weekends- based on project requirements)
Contract Type:Regular
Company:(7600) IBM Japan, Ltd.
Req ID:729427BR

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