Introduction
A career in IBM Software means you’ll be part of a team that transforms our customers challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive

Your Role and Responsibilities

We are looking for a talented senior content designer to help make a meaningful impact on how our clients use our products. You’ll do this by designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience. The design team you’ll be joining is part of the worldwide design organization for Sustainability Software – a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers in making more informed and data-driven decisions about how to manage their business and services. This role is a senior position for someone who enjoys working with new toolsets and processes to deliver class-leading content.

Responsibilities

Collaborate on driving a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.

• Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find.

• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.

• Deliver clear, inclusive, accessible, and translated content for a global audience.

• Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.

• Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.

• Share work in progress, along with giving and receiving critiques.

• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Required Technical and Professional Expertise

• 5+ years experience managing a documentation/tech writing team

• Demonstrated expertise as a senior technical writer and/or content designer.

• Modeling and formatting content into viable, feasible, and desirable solutions.

• Proven experience simplifying complex content for users.

• Researching and learning the functionality being developed to help inform and guide both technical and non-technical audiences.

• Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.

• Can define and apply consistent voice and tone throughout a content journey.

• Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen). Significant expertise with DITA for documentation expected.

• Experience documenting detailed technical content such as APIs and SDKs.

• Foundational understanding of UX design and design research.

Preferred Technical and Professional Expertise

• Experience working in an agile, squad-based, continuous delivery development model.

• An interest in Artificial Intelligence (AI) and Natural Language Processing (NLP) and the capability to learn how to infuse AI into our content operations.

• Experience with digital adoption platforms such as WalkMe.