Responsibilities:

• Receive and accurately triage client requests for Source to Contract related support.
• Respond to client S2C process and contract related queries for support using information and data available in relevant client systems;
• Use client systems to locate contracts and specific details from contracts;
• Follow procedural instructions to generate procurement related documents such as template agreements and engagement letters.
• Complete tactical assessments on contracts using client defined criteria.
• Collect and analyse internal/external data, metrics, and reports as inputs for procurement activities.
• Communicate with client cross functional teams and vendors to obtain required inputs for activities including contract renewal and amendments.
• Engage legal teams for direction on items defined in procedural instructions.
• Ensure storage of executed contract documents in relevant client repositories and systems.
• Apply problem-solving methodologies to identify, and assist client contacts with resolving supplier non-performance issues.
• Generate monthly reports tracking the progress and volume metrics associated with the services being delivered.
• Using Procurement knowledge, actively contribute to the delivery of short-term priorities and work with the team to embrace a culture of continuous improvement.
• Support the development and implementation of processes to ensure a consistent and standardised approach and to drive improvements and efficiencies.
• Build and maintain stakeholder relationships across the client’s business, procurement, and legal organizations.
• Perform additional duties as instructed by management, always prioritizing quality service delivery and alignment with company procedures.
• Working Days: 5 days from office
• Shift Timing: 03:30 AM to 12:30 PM (Daylight On) OR 04:30 AM to 1:30 PM (Daylight Off)

Required Technical and Professional Expertise

• Ranging from 1 to 5 years in Procurement related roles, performing or assisting with tasks including tactical buying, sourcing, contract administration and vendor management.
• Excellent communication skills, both written and verbal, to effectively liaise with internal teams, external stakeholders and vendors.
• Ability to build and maintain effective and productive relationships with colleagues, Stakeholders within a matrix organization, and Suppliers.
• Procurement Knowledge: Knowledge of Procurement methods, technologies and processes and ability to quickly learn and adopt new tools, and systems.
• Time management. Ability to manage multiple concurrent projects, prioritize tasks according to urgency and importance, and deliver on time.
• Solid problem-solving abilities: ability to interpret information, summarize and provide recommendations.
• Accuracy and attention to detail: understand the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
• Strong data and analytical skills. Ability to utilize procurement data to identify insights.
• Ability to accurately follow work instructions/ procedures.
• Microsoft Office: Strong knowledge and proficiency of Microsoft Office suite.
• ERP knowledge such as SAP, ARIBA, COUPA, and CLM knowledge such as Scout, would be an added advantage.

Preferred Technical and Professional Expertise

• None