Storage Technical Support Engineer – Spectrum Software (US Shift)
- Bangalore, Karnataka, IN
- Infrastructure & Technology
- Entry Level
Storage Technical Support Engineer – Spectrum Software (US Shift)
- Bangalore, Karnataka, IN
- Infrastructure & Technology
- Entry Level
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so let’s talk.
Your Role and Responsibilities
The IBM Spectrum Storage Software Support team is supporting complex integrated storage products end to end, including Spectrum Scale, Spectrum Fusion, Spectrum Insight, Elastic Storage Server. This position involves working with our IBM customers remotely, which are some of the world’s top research, health care and technology providers. The candidates must be able to assist with operating systems (Linux), Distributed Files System, Storage and network integration issues. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies.
Responsibilities:
- Provide remote troubleshooting and analysis assistance for usage and configuration questions
- Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
- Identify known defects and fixes to resolve problems
- Develops best practice articles and support utilities to improve support quality and productivity
- Respond to escalated customer calls, complaints, and queries
- The job will require flexible schedule to ensure 24×7 support operations and weekend on-call coverage, including taking shift to cover North America working hours
Required Technical and Professional Expertise
- Relevant University degree, ideally in Information Technology or Computer Science
- At least 1- 2 years experience in Linux or UNIX Systems Administration and Network Administration
- Professional experience with Software Support
- Fluency in English – both verbal and written
- Excellent communication skills (both verbal and written)
- Excellent organizational skills
- Good analytical and problem solving skills
- Ability to work within a team
- Strong customer driven focus
- Good presentation skills
- Ability to listen to clients and understand both situational and technical issues
- Focused & Results orientated
- Accuracy and attention to details
Preferred Technical and Professional Expertise
- At least 1- 2 years experience with
- Spectrum Scale, Spectrum Fusion, Spectrum Insight or ESS
- RedHat, Openshift or Ansible
- Object Storage and Cloud Storage
Quer saber como é ser um IBMista?
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
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