Introduction
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your Role and Responsibilities
Responsible for documenting incidents and problems per the IBM Cloud IaaS Network Services standards and practices. Serves as a technical expert in troubleshooting, problem identification and resolution of networking issues which include switches and routers belonging to Cisco, Arista Juniper etc. Should be conversant with various networking protocols/technologies and should have hands-on experience with various network support tools. Candidate should be able to make decisions based on risk, best practice and business need and clearly articulate the decision points and should have excellent written (including documentation) and verbal (communication) skills. Candidate should be willing to work shift (APAC / EU shift but rarely could be US shift too) and should be passionate about network automation to remove toil from regular work.

• Properly document incidents and problems per the IBM Cloud IaaS Network Services standards and practices.
• Effectively communicate during an event or maintenance to internal groups the nature of the event when called upon
• Properly document changes via IBM Cloud IaaS Network Services standards
• Effective monitoring of the alerts board
• Work in Arista and Cisco Switch and routers for example devices:

• DCS-7050TX-64-R DCS-7048T-A-R DCS-7050QX-32-R
• Cisco Nexus 3ks Cisco Cat3750s

• Module swaps for Arista, Juniper, and Cisco gear for example devices:

• Juniper MX 960, 480 platforms
• Cisco Nexus 7k

• Cisco Nexus and Catalyst switching hardware
• Inclination towards automation using Python and good in logical reasoning
• Internal interconnect between network devices troubleshooting
• External Circuit connectivity troubleshoot with external vendors like CenturyLink, At&t, Telstra, etc.
• Should have hands-on experience with Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc.
• Should have good skills in troubleshooting, problem identification and resolution of networking issues
• Should have good/hands-on understating of network protocols/technologies: Border Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing
• The engineer should have the ability and preference to operate with autonomy, ability to change focus when needed, often multiple times within a work week
• Should have solid experience creating technical documentation for current and future state network support needs
• Ability to make decisions based on risk, best practice and business need and clearly articulate the decision points
• Understanding of any scripting language (preferably Python)
• Able to logically understand and script manually executed work.
• Exposure to global network design and management

Required Technical and Professional Expertise

• 2-4 years of working on large scale service provider networks
• 2 years routing and switching experience
• Exposure to global network design and management
• Cisco or Juniper certification would be a plus.
• Automation experience is a vital value add
• Degree in Information Systems or Computer Science
• Great English verbal and written communication and soft skills

Preferred Technical and Professional Expertise

• None