Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
We are looking for a skilled Active Directory Support Engineer with in-depth knowledge of AD services and related technologies. The ideal candidate will provide Level 2 support, troubleshooting, and administration for the organization’s Active Directory infrastructure. This role involves managing user access, monitoring system health, and ensuring the availability and security of the AD environment.
Responsibilities:

• Provide Level 2 support for Active Directory (AD) issues, including user account management, group policies, DNS, DHCP, and replication issues.
• Perform day-to-day administration of AD services, including user and group management, password resets, and permissions.
• Assist in the implementation, configuration, and troubleshooting of Active Directory services in a multi-site environment.
• Monitor AD infrastructure health and proactively resolve issues related to AD, DNS, and related services.
• Assist in AD migrations, upgrades, and patching activities to ensure the environment is secure and up-to-date.
• Collaborate with L3 and other IT teams to escalate and resolve more complex AD and server issues.
• Monitor AD logs, troubleshoot system errors, and apply corrective measures as needed.
• Assist with Active Directory Disaster Recovery plans, ensuring data backup and restore procedures are in place.
• Ensure proper AD security, including managing access controls, and auditing user activities.
• Provide regular updates and documentation of AD infrastructure, including system configurations and procedures.

Required Technical and Professional Expertise

• Proven experience in Active Directory administration and support
• Strong knowledge of Active Directory, including DNS, DHCP and LDAP.
• Experience in troubleshooting AD issues, replication problems, and managing domain controllers.
• Familiarity with PowerShell and other scripting tools to automate AD tasks.
• Experience with AD backup and disaster recovery methods.
• Understanding of DNS, DHCP, and other network services as they relate to Active Directory.
• Experience with AD migrations, including domain consolidation and upgrades.
• Knowledge of security practices in AD, including multi-factor authentication (MFA), RBAC, and AD auditing.

Preferred Technical and Professional Expertise

• Experience with Azure Active Directory (AAD) and hybrid cloud environments.
• Familiarity with virtualized environments (e.g., VMware, Hyper-V).
• Experience with ADFS (Active Directory Federation Services), AD Connect, and SAML authentication protocols.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Good communication and collaboration skills.
• Attention to detail and a proactive approach to system management.