Introduction
• We are seeking a software engineer to provide cloud DevOps support for Digital Business Automation suite of SaaS offerings
• The role consists of reactive support in response to issues or customer cases on our SaaS offerings as well as pro-active support aligned with improving our overall SaaS posture.
• We provide 24/7 support covered across three 8 hour shifts in a day. You will work as part of the third shift which operates between 1am Pacific time and 9am Pacific time.

Your Role and Responsibilities

• As a member of the DevOps team, you will be responsible for the monitoring and maintenance of customer cloud environments hosted on IBM Cloud.
• We are looking for candidates with strong diagnostic skills using industry standard tools and techniques, strong linux skills, and a proven background in cloud operations.
• Your daily tasks would include resolving alerts on our hosted customer deployments across various offerings, responding to customer tickets, executing planned changes.
• You would also be tasked with project work aimed at operational efficiency gains
• The ideal candidate would have a strong technical aptitude and a flair for picking up new skills
• The role provides ample opportunity for learning and career growth and is only constrained by the individual’s appetite for learning

Required Technical and Professional Expertise

• 7+ years of IT experience
• At least 2 – 3 years in Cloud DevOps
• Experience administering Cloud deployments for Business Automation Workflow (BAW)/ Operational Decision Management (ODM)/ BlueWorks Live (BWL)
• Strong foundational knowledge of containerized deployments on Docker, Kubernetes, RedHat OpenShift and RedHat Enterprise Linux
• Websphere administration skills. Liberty administration skills will be an added plus
• The candidate should have a passion for continuous improvement in building knowledge base both technically and professionally

Preferred Technical and Professional Expertise

• RHEL certifications would be an advantage as would knowledge of other DevOps tools
• Prior experience with Ansible Automation and Observability frameworks
• Strong administrative skills and a good team player