Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The product engineering / product field engineer supports the service structure and serviceability of a product. They are typically called in to provide technical expertise for critical situations. Product engineering works with Development, Engineering Test, RAS (Reliability and Serviceability) and others early in the development cycle to learn the designs and implementation of systems/subsystems, then acts as an interface to the field in resolving complex problems for customers. Product Engineering provides support to Remote Support Centers to develop and drive the implementation of product repair, field management and problem resolution strategies. Responsibilities of this role include using a number of problem reporting tools such as Rational ClearQuest and Salesforce. People in this role perform break-fix support, critical situation support, customer impact event repair action analysis and field engineering change support. They participate in Early Ship Programs in preparation for Post GA (General Availability).

This particular position will be to support the area of the Mainframe associated with the Power Thermal Sub SystemOff shift coverage will be required as part of a normal rotation.

This is also a great opportunity to leverage your technical knowledge to design and develop solutions which range from web services to web applications to backend systems to create productivity aids as well as data analysis tools for general team usage.

Required Technical and Professional Expertise

• 1+ years’ experience with IBM z hardware.
• 1+ years’ experience with debugging of power distribution in IBM z systems.
• 1+ years’ of programming skills in one or more object-oriented languages such as Python / Java/C# or C++
• Knowledge of power subsystems– power supplies, distribution power thermal cooling and mechanical enclosures.
• Strong problem-solving skills
• Technical writing experience

• Bachelor’s Degree in Electrical Engineering or similar.
• At least 2 years experience in Perform Problem Determination / Problem Source Identification / Technical Customer Support
• Basic knowledge in Product Engineering and Client support
• Basic knowledge in A common programming language (Java,
• Readiness to travel 10% travel annually
• English: Fluent

Preferred Technical and Professional Expertise
• Knowledge and some experience troubleshooting customer problems with environments consisting of complex software/hardware stacks
• Knowledge and some experience with call flow and support organizations