Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
We are looking for Software Engineers who are self-starters, quick learners, and who enjoy working in a challenging, fast paced environment. Members of our teamwork with the world’s leading companies in industries including banking, commerce, insurance, social media, transportation and governments as they enable their mission critical business applications via the web. Responsibilities include providing remote technical support assistance to our clients using Problem Determination (PD) and Problem Source Identification (PSI) skills. In addition to determining recommendations for problem resolution, our engineers communicate action plans to our clients to ensure that the client is satisfied with steps towards resolution or the problem’s root cause. Our engineers continually flex their programming and technology skills through driving problem resolution using existing and/or new technical Support tools and procedures which can often include examining source code, providing feedback to development for product improvement, creating test cases, creating tools or providing debug modules to our clients.

This position is specifically for Technical Support Engineer candidates who will be part of a worldwide team responsible for diagnosing and troubleshooting software
problems within Cloud Integration organization, supporting products IBM DataPower Gateway, API Connect, IBM App Connect, or IBM Aspera on multiple operating systems, virtual, and cloud.

Immediate skills for an outstanding candidate include a strong understanding in container technologies, Kubernetes, Cloud skills, Networking protocols, and Java,
JavaScript, and C programming languages. Must be willing to work on a weekend rotation to lead diagnosis of critical customer outages.

*Products this team supports:
IBM API Connect: https://www.ibm.com/cloud/api-connect
IBM DataPower Gateway: https://www.ibm.com/products/datapower-gateway
IBM App Connect: https://www.ibm.com/cloud/app-connect
IBM Cloud Pak for Integration: https://www.ibm.com/cloud/cloud-pak-for-integration

Required Technical and Professional Expertise
– Candidate must have 3 to 6 years of IT experience out of which at least 2 years in production support as support engineer.
– Cloud / Container based skillset like knowledge of docker, kubernetes, Openshift
– Ability to troubleshoot and identify the root cause of issues
– English language skills including read, write and speak
– Communication and customer focus skills – be able to understand customer problems and articulate current status to customers
– Japanese – native level

Preferred Technical and Professional Expertise
‘- Basic Computer Science, Engineering field experience
– Basic Programming experience e.g. Python, Java, Go, PHP, C#, Perl, Ruby etc
– Basic skills in network protocol (HTTP, HTTPS, DNS, SOAP)
– Experience in UNIX/Linux operating system
– Experience in 3-tier web service architecture
– Basic skills in database server (MySQL) administration
– Knowledge in XML technologies including DTD, XSLT, XPATH, XSD and XQuery
– Open API 2.0/3.0 API development
– Experience in OAuth
– Basic knowledge in Network concepts such as FQDNs, ports, firewalls, and etc; and troubleshoot network problem by using command line and tools
– Knowledge in TLS including CAs, certificate chains, mTLS