Introduction
A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As an Operations Analyst, you will be responsible for activities related to the administration of the new account process, document management, mail support and other responsibilities within the Operations department, while striving to create efficiencies with new and existing procedures

Responsibilities

• Establish new client accounts into CRM Database and follow -up for missing client documents
• Generate, merge, email client welcome letters
• Archive & Retrieve documents from database
• Project and administrative support including data entry

Required Technical and Professional Expertise

• Graduate degree in Finance, Banking or related field with 2+ years of experience in customer documentation, managing client accounts
• Working knowledge of MS Office
• Ability to process large volumes, in an accurate & timely manner
• Good typing speed

Preferred Technical and Professional Expertise

• Ambitious individual who can work under their own direction towards agreed targets/goals
• Familiarity with Financial Services sector preferred
• Proven analytical skills required to organize and analyse multiple, complex data sets as well as strong interpersonal and organizational skills
• Ability to work under tight timelines